JewelNet.com offers a 30 Day Satisfaction Guaranteed Return Policy – We want you to have the confidence that when you purchase one of our extraordinary pieces of jewelry you’ll be completely satisfied. If for any reason you feel that your purchase is not what you expected or that it is not to your liking, you have 30 days to return it to us. The following conditions apply to all returns:
- All items must be returned within 30 days of signed receipt of your purchase.
- Items may not be worn, resized, engraved, altered or damaged in any way; if so, the item will not be accepted for return and will be returned back to you and a credit will not be issued.
- Jewelry items will only be accepted for return if the item comes in its original packaging materials, security tags attached & unaltered and documentation intact.
- Loose diamonds are not supplied with security tags but will come with the appraisal and diamond certificate. They must be in the original condition the jewel was shipped, free of any scratches, chips or any marks indicating that the diamond was mounted or set.
- If you would prefer to exchange your purchase for another selection from JewelNet.com, you may return your item as per conditions 1-4 above and receive 100% credit towards any new item you select.
Important Note Regarding Custom Designs:
We are sorry but all custom jewelry designs are non-cancelable, non- returnable and non-refundable. Custom jewelry includes items that may not be available on the web site for purchase. We will make you aware at the time of your purchase if the item you are requesting is a custom design and may request that you sign a form that your purchase falls under these conditions.
Our Return Process:
First you must request a JewelNet.com Return Authorization Code by calling 888-968-4877. Once your returned item is received, your refund or new item for exchanged will be processed in generally 3 – 7 business days. Upon receiving your return, the item will be inspected by our Quality Control Department that it complies with conditions 1-5 in our Return Policy above. Please be advised items showing any signs of wear, have had the security tag removed or have been engraved, altered, resized (rings may be resized by someone other than JewelNet.com if we provide you with written authorization), or damaged in any way, cannot be processed or accepted for return. Returns with no JewelNet.com Return Authorization Code marked clearly on the outside of the package or packages that are not securely packaged or uninsured will be refused when received.
How to Return Your Item:
- First Obtain Your JewelNet.com Authorization Code. Call 888-968-4877 and you will be given a return Authorization Code, please have your original invoice in front of you so we can collect specific customer information from you. Write the authorization code on the return sticker supplied with original invoice. Affix this label to the outside of box you are returning.
- Package for Your Return. Include all packaging and collateral materials that you originally received with your shipment, that includes diamond certificate, appraisal, gift box or other items. If these items are not returned by you, your shipment may not be eligible for return. It is important for insurance purposes that you do not write the JewelNet.com name anywhere on the box.
- Insure Your Package. On your invoice, the value of the item to be returned is listed as:
It is important that you follow these instructions exactly; we want to be able to serve you in the event you are not 100% satisfied with your purchase for any reason. However, failure to do so may prevent the processing of your return. If you have any further questions please call us at 888-968-4877 or contact us customerservice@JewelNet.com
*Please note that JewelNet.com cannot be responsible for any lost or damaged packages that are returned to JewelNet.com. That is the responsibility of the carrier and any claims must be filed with the carrier you chose.
